Claims
Something's gone wrong? Here's exactly what happens next.
A warranty is only worth what happens on a bad day. This page is the whole process — no forms to download, no receipts to chase.
Call us first
The moment something feels wrong, ring our claims line — before any garage touches the car. Lines are open 8am–6pm weekdays, 9am–1pm Saturdays, and if the car isn't driveable we'll arrange recovery on Complete plans.
We book you into a vetted garage
We match you with a nearby garage from our network of 2,400+ vetted independents — every one inspected before it joins us, and checked again on workmanship, parts and pricing with every claim we pay.
We authorise the repair
The garage sends us its diagnosis and estimate, and most claims are authorised the same working day. If we need an independent inspection we'll say so straight away, and it never costs you anything.
We pay the garage. You collect the car
Payment goes direct to the garage at rates we've already agreed, typically within 48 hours of their invoice. You never pay and claim back.
Claims line: -
Have your plan number ready — it's in your welcome email — and call us before anyone touches the car. We'll usually have you booked into a vetted garage the same day. Work done outside our network is the one thing we can't pay for, so this call matters.
Not sure whether something is covered? Check your plan or ask us first — asking never affects a future claim.
Two minutes now beats £1,800 later.
Tell us your reg and mileage, and we'll email a quote you can read in full before you pay a penny.